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1-DAY IN-HOUSE WORKSHOP

Introduction

At the end of the workshop, participants will have a good understanding on how to handle employee grievances effectively, take disciplinary action with confidence and work collaboratively with Trade Union.

Workshop Objectives

To give participants a good understanding on how to handle employee grievances effectively, take disciplinary action with confidence and work collaboratively with Trade Union.

Methodology

Lectures, discussion and sharing.

Course Outline

Grievance and Grievance-Handling

• Understanding grievances and why employees raised them
• Common grievances
• Negative response to grievance
• Consequences of mishandling grievances
• Handling grievance effectively
• Company’s grievance-handling procedure and what you need to do

Discipline and Disciplinary Action

• What is discipline?
• Why need to discipline?
• How do you discipline a staff without fear or favour?
• Progressive Discipline
• Golden Rules in Discipline
• Hot-Stove Rules
• Common types of discipline
• Company’s Code of Conduct & Discipline
• What are the common kinds of disciplinary infractions?
• How do you know the disciplinary action is fair?
• How do you determine what level of progressive discipline is appropriate for the offence?

Termination of Service

• Contract and contractual rights
• Termination with notice
• Payment in lieu of notice

Dismissal

• Dismissal without notice
• Holding an Inquiry
• Right of staff to appeal for wrongly dismissal
• Consequences of wrongful dismissal
• Victimisation of union officials
• Handling dismissal effectively
• What must you do before resorting to dismissal?
• How can you ensure the dismissal is justified and fair?

Developing Positive Working Relationship with your Trade Union

• Dos and Don’ts
• Handling different types of staff

At the end of the Workshop, there will be a Question-and-Answer session to provide participants an opportunity to raise issues and problems relating to your experience and practices.

Facilitator

Chow Kwok Wah, HR Guru
HRguru Pte Ltd

Kwok Wah is a seasoned HR professional with over 40 years of experience, 22 years of which was spent in the transport and logistics industries.