[Blog 32] Thinking Out Loud: With Great Power Comes Great Responsibility… Or Is It?

It’s rare to get through one’s career without having to encounter a not-so-inspiring toxic boss who contaminates the workplace. Truth be told, bad bosses do not only exist in movies; they are a reality. Unfortunately, many tend to fly under the radar because employees tend to have the habit...

[Blog 31] The Chief Guru Chronicles 107: When The Going Gets Tough, Hang In There

Crises can happen anywhere and at any time, even when you least expect it. Whether it comes in the form of an unrest or conflictual scenario, it is never a pleasant ordeal. Taking the welfare, safety and health of employees into consideration, dealing with a crisis requires HR practitioners...

Public Holidays 2019

The Ministry of Manpower has released the dates of the 11 gazetted public holidays for 2019 as follows: [Source: http://www.mom.gov.sg/employment-practices/public-holidays#Year-2019]

What is the gardener’s service secret at the Raffles Hotel in Singapore?

 

The world-famous Raffles Hotel in Singapore boasted an original and uplifting Mission Statement after a $100M renovation completed in 1991. Embedded in this original and empowering Mission are three words that qualify as an Engaging Service Vision: “many memorable experiences”. In this short video, customer service author and expert...

Discover “Many Memorable Experiences” at the Raffles Hotel in Singapore

 

Raffles Hotel is a world-famous icon of uplifting service. In the early 1990s after a $100M renovation, the hotel reopened with a renowned General Manager, Ms Jennie Chua, a world-class executive team, and a new Mission Statement crafted during a weekend retreat with customer service expert Ron Kaufman. This...

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