1-Day In-House Grievance Handling Workshop

Course Fee: $500 per pax subject to a minimum class size of 10 participants or; $6000 per day, subject to a maximum class size of 20 participants.

Workshop Objectives

To give participants a good understanding on how to handle employee grievances effectively, take disciplinary action with confidence and work collaboratively with Trade Union.


Lectures, discussion and sharing.

Course Outline

Grievance and Grievance-Handling

  • Understanding grievances and why employees raised them
  • Common grievances
  • Negative response to grievance
  • Consequences of mishandling grievances
  • Handling grievance effectively
  • Company’s grievance-handling procedure and what you need to do

Discipline and Disciplinary Action

  • What is discipline?
  • Why need to discipline?
  • How do you discipline a staff without fear or favour?
  • Progressive Discipline
  • Golden Rules in Discipline
  • Hot-Stove Rules
  • Common types of discipline
  • Company’s Code of Conduct & Discipline
  • What are the common kinds of disciplinary infractions?
  • How do you know the disciplinary action is fair?
  • How do you determine what level of progressive discipline is appropriate for the offence?

Termination of Service

  • Contract and contractual rights
  • Termination with notice
  • Payment in lieu of notice


  • Dismissal without notice
  • Holding an Inquiry
  • Right of staff to appeal for wrongly dismissal
  • Consequences of wrongful dismissal
  • Victimisation of union officials
  • Handling dismissal effectively
  • What must you do before resorting to dismissal?
  • How can you ensure the dismissal is justified and fair?

Developing Positive Working Relationship with your Trade Union

  • Dos and Don’ts
  • Handling different types of staff

At the end of the Workshop, there will be a Question-and-Answer session to provide participants an opportunity to raise issues and problems relating to your experience and practices.

The Facilitator

Mr Chow Kwok Wah is a seasoned HR professional with over 40 years of experience, 22 years of which was spent in the transport and logistics industries.

He held positions at Neptune Orient Lines Ltd (NOL), where he rose to head the Crew Management Department; served as Regional Head for Federal Express Pacific Inc., with HR responsibilities for South Asia, Australia and the Middle East; was Vice President and Head of Corporate Human Resources for Comfort DelGro Ltd. during the company’s merger; led the manpower build-up for the SBS Transit North East MRT Line; and was HR Lead for Bus, Rail and Corporate Businesses at SMRT Corporation Ltd.

Kwok Wah’s vast experience also include other sectors like manufacturing, high technology and financial services, in companies such as Smith Corona Singapore, Honeywell SE Asia and Asia Pacific, including Honeywell’s wholly-owned entity in China, Honeywell (Tianjin) Ltd., and its joint venture with China Petrochemical, Sinopec Honeywell Ltd., and Asia Capital Reinsurance.

In recent years, Kwok Wah has consulted a number of companies and provided HR input for the tender of Tower Transit’s successful bid for the Bulim Bus contract which runs public bus services in the western sector of Singapore. Currently, he also supports the Singapore Human Resource Institute (SHRI) as an approved employment standards compliance’s auditor, specializing in employment practices and compliance. He has helped several companies to enhance their HR capabilities, including Jurong Port, Bounce Inc Singapore, Auric Pacific, Baking Industry Training College of Prima Ltd, among others.

Kwok Wah has been the Chairman of Shipping, Land Transport and Insurance Group in Singapore National Employers’ Federation and a member of its Industrial Relations panel. He is currently a member of Raffles Institution Board of Governors and a member of its Establishment (HR) Committee. He is also a Professional member of Singapore Human Resource Institute.

Kwok Wah holds a Bachelor of Science Degree from National University of Singapore and a Diploma in Training & Development Management awarded by the Singapore Institute of Management and the Institute of Training and Development (United Kingdom).


To make a purchase or request further information, please call 6656 8854 or email us at contactus@hrguru.com.sg.


Back to Chow Kwok Wah profile


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