The world-famous Raffles Hotel in Singapore boasted an original and uplifting Mission Statement after a $100M renovation completed in 1991. Embedded in this original and empowering Mission are three words that qualify as an Engaging Service Vision: “many memorable experiences”. In this short video, customer service author and expert...

Raffles Hotel is a world-famous icon of uplifting service. In the early 1990s after a $100M renovation, the hotel reopened with a renowned General Manager, Ms Jennie Chua, a world-class executive team, and a new Mission Statement crafted during a weekend retreat with customer service expert Ron Kaufman. This...

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About 20 volunteers, which included Entrepreneurs, HR and L&D Professionals, Consultants, Counsellors and Retirees, actively participated in a series of experiential learning using the sport of Floorcurling. During this 2-hour trial workshop, not only did the volunteers learn to play the game of Floorcurling, they took away lessons on...

This Workshop help participants to build up the capacity to produce many, or a great number of complicated or complex ideas from a single idea or simple triggers or ideas. It calls for making of unexpected combinations, changing information into unanticipated forms, identifying connections among remote associates, and the like.

“Skills are the tools you acquire in order to achieve your dreams.” – Ho Kwon Ping, Executive Chairman of Banyan Tree Holdings

Meet the Leader sessions are informal discussions for participants to hear about the personal experiences of leading world figures. On this occasion, Global Shapers and special guests from the Young Global Leaders and Technology Pioneers communities will have the opportunity to meet Jack Ma, Executive Chairman of Alibaba Group...

To give participants an understanding of what purpose is, and its relation to talent and passion and the application of this knowledge personally and professionally at work.

To give participants an overview of what frontline and people managers need to know about human resource management concepts, tools and applications.